This in turn can translate into future purchase intentions and recommendations, thus generating a decisive competitive advantage. As the hospitality industry looks to tap into this new emotion economy and create more experience-oriented services that are associated with emotions, employees with high EQ are precisely the talent and skill needed to help businesses deliver outstanding experiences in the multi-cultural environments typically found in the hospitality industry.
Home Business Management Emotional intelligence in the workplace: 6 ways high EQ employees boost productivity. Business Management. Written by. EHL Insights. What is emotional intelligence EQ , and what role does it play in the workplace?
Emotional intelligence: key to productivity The workplace is all about building and maintaining relationships and collaborating well with team members or with partners to generate results.
Their empathy improves communication. Their adaptability promotes problem solving and innovation. Their intrinsic motivation gets things done. Their ability to manage emotions mitigates conflicts. EQ is what allows employees to have conflict with coworkers or supervisors, and then respectfully come to a mutually agreeable solution. Emotional intelligence additionally plays a central part when it comes to solving problems and achieving success on the job. People with high EQ are better able to experience frustration during a difficult project and power through anyway.
And emotionally intelligent individuals in positions of leadership will be better at handling and mitigating upset within their team, and guiding everyone to a successful finish. There are four distinct categories of emotional intelligence which each offer unique benefits within a working environment. Self Awareness allows us to understand ourselves. An employee with self awareness has an articulate understanding of their own strengths, weaknesses, drivers, values, and their impact on others in the workplace.
Their intuition is sharp, and they have a good sense of how they fit into any given project or role. They appreciate receiving constructive criticism, and are highly motivated to improve their own performance, and to be a positive influence on the rest of the workforce.
Self Management enables us to feel negative emotions and prevent them from having a disruptive impact. An employee with good self-management skills will never let frustration or anger get in the way of them doing their best work. As a leader, they will encourage and guide their team through failure while maintaining morale and team spirit. Social Awareness is what makes us great team players. Social Competencies These are skills that help an individual manage relationships effectively, and since the workplace is all about building and maintaining relationships, employees who have the highest EQ are better able to create a productive work environment.
Empathy Empathy is a clear sign of emotional intelligence. Social Responsibility A sense of social responsibility creates an adeptness to motivate desirable behaviors in others. Continue Reading. Featured Reading. Business of Well-being. Subscribe Join up to 50, human resources executives, benefits directors, wellness directors, and other corporate wellness stakeholders.
Thank you! Your submission has been received! Subscribe to our list for new content, industry news and insights, events, and more! You can unsubscribe at any time. About Contact Articles. Empathy: recognising and identifying with the wants, needs and views of people around you.
Social skills: having characteristics that make you easy to talk to and work with, and easy to like. Successfully managing people and relationships is very important at work so, clearly, people who have these skills tend to do well in the workplace and build strong careers. Why is emotional intelligence important at work today?
There are many reasons why emotional intelligence can be such an asset:. Emotionally intelligent people are better able to sense the mood and feelings of others and act accordingly, which can prove invaluable in many situations.
Emotionally intelligent people can not only cope better with changing situations, but they can assist their teams and colleagues in adapting too — by listening, acting calmly and addressing their concerns.
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