Where is artscow located

I did not like this at all. Will not order from them again for this reason. I want to do business with an American company!

I have never and would never sign up for their website. I have received over 20 emails in the past few months constantly asking me to purchase all kinds of products from them. Can you give a 0 star review? Their customer service is terrible and their photo reproductions are beyond bad. I ordered a personalized photo blanket. Some of the photos came out orange. The base colour was supposed to be dark purple. The colour I got was light blue.

When I complained they said I could return it at my cost for a refund. I was not going to send it back to China to get a refund of what I paid when it would cost me a fair bit to return it and end up with nothing.

They claimed the photo colours were my fault and that the base colour was 'close enough'. Its not worth the money or aggravation to use this company. I will never use them again and will tell everyone I know not to ever use them.

Tip for consumers: Don't use it. Its a terrible site with very bad customer service. They do not stand by their products. I ordered masks 7 weeks ago. I asked the refund and they refused. I ordered leggings which didn't have enough room in the Butt area I have a small butt by the way so the pants wouldn't stay up. They were also short for my long legs. They are not cheap to buy! I also purchased a bathing suit that doesn't fit right as the straps are positioned in a strange way, too far off to the side to work.

I also purchased a skirt that was cut with giant hips! I wholesale my art to stores and wanted to see the quality of this company, For a hefty price I recognized it is not one I will go with. I can not recommend this company. Will not speak to me in person regarding wrong order. Will only email me generic responses. Return policy means you have to ship item back to china! You know how much that would cost!? In my case, I ordered some canvas prints but could tell by packaging that it was wrong size.

They would not refund me if I "refuse" package which would keep the same tracking number active. After battling with them for receiving the wrong size product, they finally agreed to refund only if I would pay the return shipping and NOT if I "Refuse" item. Now item is returned to them and they won't refund me. I went crazy ordering from ArtsCow, and then started reading the horrible reviews. It was a bit disconcerting, so I was preparing for the worst.

My first order finally arrived; shipping is very slow, so order way in advance. My second order apparently took more than 2 weeks to go from "processing" to shipped Still, I was happy to see the print quality for all of the products was excellent! I teach photography, so am pretty picky about accuracy and color.

Knock on wood, first order is impressive! The material used isn't the highest quality, but none of the stuff looks junky and I suspect things will hold up reasonably well based on what I see. So I'm pretty happy overall! Ordered a custom jumper, got someone else's order. Contacted them to sort issue, keep waiting for repplies and nothing.

Instead of making my order again straight away and posting to me express they only offered me a discount on express delivery or told me to wait 45 days for them to fix mistake and not even that was confirmed or dealt with yet. So basically I ordered a present several weeks ago, didn't get it and have no idea what the story is yet! Tip for consumers: Make sure the image you use is a proper file format to to stretched or it will not look correct.

Artscow is very unreliable. I ordered a custom mousepad exactly 20 days ago. It shipped 17 days ago. The item has not arrived yet.

I contacted support twice regarding this issue. They said that it was still in transit. First, I paid extra money for expedited handling. It has not arrived in the business day timeframe they said it would. I wish I could do something about this situation. Never using them.

Use Vistaprint instead. And then, this happened: 1 Placed an order for two identical keychains near the start of February, didn't get the package until late March. Apparently, they were off for a whole week on Chinese New Year, and they don't tell anyone until you ask why the gift you ordered for your partner's birthday isn't arriving anywhere near on-time.

It's only slightly annoying because most of the design is symmetrical all the way, but this would've been unacceptable in any other case. I usually have a good experience with China-based retailers, but this was not one of them. You get what you pay 4 bucks for, I guess. I wish I had read these first. Their site is very buggy. They took my order, which took forever to place on buggy site, now three days later they are telling me I haven't paid!

How do I get my money back? Ok fine, I don't care where it came from but I wish I didn't have to pay the airmail costs. The freebies for signing up for an account are amazing! Updated Review Going to have to update my previous review -- have had wonderful products and have been very happy with items. I love them and friends have loved the gifts.

They do not issue refunds to credit cards! My first interaction with them was on a quote for a bulk order. Our organization walked away. My latest has been over an order cancellation -- they charged my credit card when I placed the order and then I cancelled it I ordered wrong size, totally my fault. But they want a cancellation fee -- still no problem because order mistake was my fault. But they wont' refund my credit card even the amount less the c. Fee another rep cash-credited my account for a next purchase -- Yeah - great resolution.

But a 2nd rep removed it when I asked how to apply it to a further purchase. Design by Product Deluxe Photo Books. Regular Photo Books. Photo Books Comparison. Photo Cards. Scrapbook Page. All Custom Accessories. Design by Product Custom Watches. Custom Umbrellas. Custom Jewelry. Custom Magnets. Custom Backpacks. Custom Tote Bags. Custom Cosmetic Bags. Custom Buttons. Custom Necklaces. Custom Key Chains and Tags. Custom Mini Bags. Custom Money Clips.

All Custom Stationery and Tech. Custom Samsung Phone Cases. Custom Playing Cards. Custom Stamps. Custom iPad Cases. Custom Canvas Pencil Holder. This wasn't addressed in my answer I received but I'm guessing it's Hong Kong from the complaints about slow shipping. It seems that the ethical thing would be to state on your order page where the shipping comes from so people can take that into account in determining whether to place the order or not. This is my second time ordering from ArtsCow.

I was very impressed with the quality of the things I received in the spring. I'm sure the quality will be fine but the customer service???? Not so much so far as the reply I received to my inquiry was kind of snarky. Catvinnat TotalPost RE:Where does this stuff ship from? Mary shipping is from Hong Kong.